Frequently Asked Questions (FAQ's)

 

What do your Customer Service people do?

• We pride ourselves in our level of Customer Service.
• Only our most highly trained people work in the Customer Service Department.
• One individual has over 30 years experience at KCS.
• These people are trained by the CEO and also the KCS Chairman of the Board.
• We know your time is important and we want you to get the answers you need right away.

What Collection Tools do you use?

• Our KCS Collection Professionals use:
• TLO,
• Credit Repositories,
• KCS Proprietary Repositories, and other Proprietary tools to collect your accounts quickly.

What Training do your KCS Collection Professionals receive and what Certifications do they hold?

• The KCS Debt Collection Professionals must undergo mandatory training periodically.
• They must successfully complete each training course before they can proceed to the next level of training.
• Each KCS Debt Collection Professional is certified to ACA International standards.
• Weekly training is held in the Corporate office, via Video Conferencing for all KCS Debt Collection Professionals.

Do you employ Spanish speaking Debt Collection Professionals?

• KCS employees over 25 Professional Debt Collectors, 80% of whom speak both English and Spanish.
• Most of the KCS support staff are also Bi-Lingual (English/Spanish).

Do you comply with HIPAA Rules?

• Yes, we are HIPAA Compliant.
• KCS has a Compliance Officer that maintains all of the Compliance manuals and procedures.
• The Compliance Officer attends Seminars, to be up-to-date on the changing Compliance Environment.
• We also maintain “downstream” compliance with HIPAA. (Ex: Our Shredding Company is certified HIPAA Compliant).

Is your KCS Website SSL Certified?

• Yes! It is SSL Certified.
• SSL is an acronym for Secure Sockets Layer, an encryption technology.
• SSL creates an encrypted connection between the KCS web server and your web browser, allowing for private information to be transmitted without the problems of eavesdropping, data tampering, or message forgery.

How will I get my Invoices/Statements/Reports?

• All statements/invoices and reports are easily obtained by accessing our SSL Website and viewing, printing or downloading them to you computer.
• We also allow you the flexibility to receive your Invoices/Statements/Acknowledgments/Reports or Industry News, via Email, Fax, or via the KCS Website.

Do you “outsource” any collection tasks to other countries?

• No. Some Agencies outsource their Collection Operations to other countries, which is less expensive than maintaining local professionals.
• We don’t do that.
• We hire local people.

Do you have Walk-in Payment Counters at all of your offices?

• All KCS offices have Walk-In Payment Counters for the convenience of your Patients.

Do you report to the Credit Reporting Agencies?

• Yes, we report to the three major credit reporting agencies.
• We report all balances and usually report from 30 - 60 days from receipt.

Do you maintain a Full Service Legal Department?

• Yes, we have a Full Service Legal Department which we use to recover money when the debtor is reluctant to pay under normal circumstances.
• Since we are an OpenSource Company, all of the Legal Software is designed and maintained by our Systems Department.
• We make the software do EXACTLY what we want - nothing more or less.
• Productivity increases as a result!

When we sign up for KCS Services, who will be our Client Services contact person?

• All of our Client Services Representatives are “top notch” and have varying backgrounds.
• You will be matched with the KCS Client Services person who best fits your needs.

What specific information do you need to effectively recovery our bad debt accounts?

• Name, Address, Phone #, SSN, Employer (Same information for spouse if applicable)
• Date of Last Charge, Balance, Date of Last Payment.
• If possible, provide an original intake sheet with the guarantor signature.
• We also need the Patient Name, Patient DoB, Patient SSN.
• If you have an itemized statement/invoice, that will also be very helpful.
• Note: (The KCS Secure Website allows you to upload all of this information, quickly and easily).

Do you offer Direct Deposit of funds into our Bank Account?

• Yes, we will automatically deposit your share of funds recovered from accounts listed with KCS for collection, into the bank account you designate.

What options do you have for me to send our bad debt accounts to you?

• Enter the data Manually via www.kingscredit.com
• Click on Client Services -> Account Listing and follow the directions
• Upload a Microsoft Excel Spreadsheet by logging into kingscredit.com
• Click on Client Services -> Upload Debt File and follow the directions. (Upload the following types of files: .csv, .doc, .pdf, .txt, .xls, .xlsx)
• Manually enter the information on one of our fillable electronic or paper listing sheets. Then fax these to 559-587-4277.
• Mail a printout of your Bad Debt to our Corporate Address: KCS PO Box 950 Hanford, Ca 93232-0950

When do you recommend we send our Bad Debt Accounts to you?

• We recommend that you send your accounts to KCS after they are 90 days delinquent.

We understand that you are an ESOP Company. What does that mean for us?

• Yes, we are an ESOP Company.
• That means we are employee owned!
• Studies have shown that ESOP Companies have Higher Production, increased Profitability, and Higher Employee Dedication, than non ESOP Companies.
• We will do more for you than your present Agency!

We understand that you have an Open-Source Software Policy. What does that mean for us?

• We own all of our software.
• This allows us to make software changes quickly, which usually causes productivity to go up.
• Also, the changes we make are seamlessly synced to other systems, making it all play nice together.
• This means that we can be much more productive than the competition.

What are your Fees and what is your Average Recovery Rate?

• The Fees charged by KCS and the KCS Recovery Rates, can be sent to your email, when requested.
• Even though we may charge a higher fee, we will recovery more for you.
• You get what you pay for with KCS!
• We will put more money into your bank than you present Agency. Guaranteed!

Will you provide a Client Reference List, if we request it?

• Yes, we can and will.
• We will send it to you via email, when requested.